Solve Employee Problems Before They Start: Resolving Conflict in the Real World - Couverture souple

Warrick, Scott

Couverture souple

ISBN 10 : 1586446290 ISBN 13 : 9781586446291

Editeur : Society for Human Resource Management, 2019

Synopsis

With compassion, clarity, and conviction (and a dash of comedy for good measure) popular speaker and employment law attorney Scott Warrick distills conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR). Because no one can use their EPR skills unless they can control themselves, he also shows you how to become an Emotionally Intelligent communicator, as mental toughness is a critical component in resolving conflict. The formula is simple: if you can control yourself, you can learn and master EPR skills to resolve any conflict in any situation - and build durable trust with others, in your personal life and throughout your organizations, along the way.

A propos du livre

À propos de l'auteur

Scott Warrick has been an employment and labor attorney, HR professional, and professional speaker for more than three decades. His clients range from small privately-held organizations to Fortune 500 companies to governmental institutions. He travels the country presenting seminars on such topics as Employment Law, Resolving Conflict, Diversity, and Generational Differences among other topics.

Détails de l'édition

• Éditeur: Society for Human Resource Management
• Date d'édition: 2019
• Langue: anglais
• ISBN 10: 1586446290
• ISBN 13: 9781586446291
• Reliure: Broché
• Nombre de pages: 226
• Coordonnées du fabricant: SHRM; https://www.shrm.org/; ; 1800 Duke Street; Alexandria; VA; 22314; Etats-Unis
• Personne responsable: non disponible