Solve Employee Problems Before They Start: Resolving Conflict in the Real World - Couverture souple

Warrick, Scott

 
9781586446291: Solve Employee Problems Before They Start: Resolving Conflict in the Real World
Couverture souple
ISBN 10 : 1586446290 ISBN 13 : 9781586446291
Editeur : Society for Human Resource Management, 2019

Synopsis

With compassion, clarity, and conviction (and a dash of comedy for good measure) popular speaker and employment law attorney Scott Warrick distills conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR). Because no one can use their EPR skills unless they can control themselves, he also shows you how to become an Emotionally Intelligent communicator, as mental toughness is a critical component in resolving conflict. The formula is simple: if you can control yourself, you can learn and master EPR skills to resolve any conflict in any situation - and build durable trust with others, in your personal life and throughout your organizations, along the way.

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À propos de l?auteur

Scott Warrick has been an employment and labor attorney, HR professional, and professional speaker for more than three decades. His clients range from small privately-held organizations to Fortune 500 companies to governmental institutions. He travels the country presenting seminars on such topics as Employment Law, Resolving Conflict, Diversity, and Generational Differences among other topics.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Society for Human Resource Management
Date d'édition
2019
Langue
anglais
ISBN 10 
1586446290
ISBN 13 
9781586446291
Reliure
Broché
Nombre de pages
226
Coordonnées du fabricant
SHRM
https://www.shrm.org/

1800 Duke Street
Alexandria
VA
22314
Etats-Unis
Personne responsable
non disponible