As all travelers know, flying is no simple matter. There are the horrors of the check-in to be negotiated, the uneven struggle to squash your hand luggage into the overhead locker and the constant fight with your neighbor over ownership of the armrest. Add to that the question of the food, the immigration queues and waiting for your luggage to appear and we can all see that something isn't quite right. So when one of the world's leading management gurus Henry Mintzberg decides to scrutinize the managment practices of the airlines and airports from his personal experience, it is worth taking notice. And when he does it in a highly amusing manner; it is worth reading.
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Henry Mintzberg is Cleghorn Professor of Management Studies at McGill University in Montreal and professor of organisations at Insead in France. He was president of the Strategic Management Society and has received honorary degrees Universite de Lausanne, Universite de Geneve, Universite de Montreal, University of Lund and University of Venice. He holds and SM from MIT and a PhD from MIT's Sloan School of Management. His areas of expertise include general management, the process of strategic formation, the design of organisations as well as the impact of design on organisations and "next generation" management education. He splits his time between a home in Montreal and one in Prague.
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