Call 911!: True Stories from My Life in Emergency Dispatch - Couverture souple

Rasmussen, Kelly R.

Couverture souple

ISBN 10 : 1590792165 ISBN 13 : 9781590792162

Editeur : Select Books Inc, 2012

Synopsis

Call 911! True Stories from My Life in Emergency Dispatch is a record of the nail-biting, true tales from a Michigan county emergency call center and a story of personal and professional growth of its author, Kelly Rasmussen. Through it all, you will learn the pressures and perks, the highs and lows, the gratifying successes and the heartbreaking failures that the average emergency dispatch operator must face every day as part of a very demanding job.In Call 911 Rasmussen assembles a collection of events from her career in emergency dispatch. When woven together these outline the story of one remarkable woman's personal journey on the road of leadership. On this journey she learns that leadership is more than just demand and direction; good, effective leadership also involves healthy doses of cooperation and compassion. As an integral part of the machinery that protects us all, she shares valuable lessons in communicating, listening and understanding the mechanics of people.

A propos du livre

À propos de l'auteur

Kelly R. Rasmussen began her career as a 911 dispatcher in 1986 and rose through the ranks to achieve her goal of becoming a 911 center director. Kelly's passion, knowledge and experience in all roles in the 911 center aided her in co-founding Success Communications, Inc., the premier public safety training company in North America.

Détails de l'édition

• Éditeur: Select Books Inc
• Date d'édition: 2012
• Langue: anglais
• ISBN 10: 1590792165
• ISBN 13: 9781590792162
• Reliure: Broché
• Nombre de pages: 160
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible