Strategy Maps: Converting Intangible Assets into Tangible Outcomes - Couverture rigide

Kaplan, Robert S.; Norton, David P.

Couverture rigide

ISBN 10 : 1591391342 ISBN 13 : 9781591391340

Editeur : Harvard Business Review Press, 2004

Synopsis

More than a decade ago, Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed organizations to quantify intangible assets such as people, information, and customer relationships. Then, in The Strategy-Focused Organization, Kaplan and Norton showed how organizations achieved breakthrough performance with a management system that put the Balanced Scorecard into action.

Now, using their ongoing research with hundreds of Balanced Scorecard adopters across the globe, the authors have created a powerful new tool--the "strategy map"--that enables companies to describe the links between intangible assets and value creation with a clarity and precision never before possible. Kaplan and Norton argue that the most critical aspect of strategy--implementing it in a way that ensures sustained value creation--depends on managing four key internal processes: operations, customer relationships, innovation, and regulatory and social processes. The authors show how companies can use strategy maps to link those processes to desired outcomes; evaluate, measure, and improve the processes most critical to success; and target investments in human, informational, and organizational capital. Providing a visual "aha!" for executives everywhere who can't figure out why their strategy isn't working, Strategy Maps is a blueprint any organization can follow to align processes, people, and information technology for superior performance.

A propos du livre

À propos de l'auteur

Robert S. Kaplan is the Marvin Bower Professor of Leadership Development at Harvard Business School. David P. Norton serves as a Director with the Balanced Scorecard Collaborative.

Détails de l'édition

• Éditeur: Harvard Business Review Press
• Date d'édition: 2004
• Langue: anglais
• ISBN 10: 1591391342
• ISBN 13: 9781591391340
• Reliure: Relié
• Numéro d'édition: 1
• Nombre de pages: 480
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible