Assessing Information Needs: Managing Transformative Library Services - Couverture souple

Grover, Robert; Greer, Roger C.; Agada, John

Couverture souple

ISBN 10 : 1591587972 ISBN 13 : 9781591587972

Editeur : Libraries Unlimited, 2010

Synopsis

Based on a tested model for community analysis, this book offers a guide to the management of client-centered transformative information services that can be applied in any type of library or information agency.

Knowing a community enables library and information professionals to prioritize the community's information needs and design appropriate services for them. Assessing Information Needs: Managing Transformative Library Services was written to provide the rationale for community analysis, a model for gathering community data, and a process for analyzing data and applying it to the management of an information agency.

The book explains why information professionals should customize services, as well as the "how to" of collecting data. A model for gathering community information is described, applied, and demonstrated through a case study. The book then shows how such information is interpreted and used to plan information services that are transformative for individuals and groups in the case-study community, providing lessons that readers can use with their own institutions. Rooted in a philosophy of customer service, the method presented here is perfect for public, school, academic, and special libraries or other types of information agencies.

A propos du livre

À propos de l'auteur

Robert J. Grover, PhD, is retired associate vice president for academic affairs at Emporia State University, Emporia, KS, and former dean and professor in the School of Library and Information Management.

Roger C. Greer, PhD, is dean emeritus of the School of Library and Information Management, University of Southern California, Los Angeles, CA, and professor emeritus at Emporia State University, Emporia, KS.

John Agada, PhD, is director of the Department of Library, Information, and Media Studies (LIMS), Chicago State University, Chicago, IL.

Détails de l'édition

• Éditeur: Libraries Unlimited
• Date d'édition: 2010
• Langue: anglais
• ISBN 10: 1591587972
• ISBN 13: 9781591587972
• Reliure: Broché
• Numéro d'édition: 1
• Nombre de pages: 224
• Coordonnées du fabricant: non disponible
• Personne responsable: GPSR Kontakt; gpsr@libri.de; ; Europaallee 1; Bad Hersfeld; 36244; Allemagne