Implementing SAP Customer Competence Center - Couverture rigide

Otto, Boris; Wolter, Jörg

Couverture rigide

ISBN 10 : 1592292585 ISBN 13 : 9781592292585

Editeur : SAP Press, 2008

Synopsis

This book is your comprehensive guide to the building, development, and operation of an SAP Customer Competence Center. As the principal reference on SAP CCC, it brings together strategic advice, practical instruction, field-tested examples, and best practices. Each area of SAP CCC -- from developing and establishing an SAP CCC strategy to creating and enabling employees -- is addressed sequentially, as it would be in an actual project. Definitive advice regarding the operation of a CCC and numerous examples based on the authors' project experiences bring these concepts to life. Readers get a detailed overview of key success factors for the setup and operation of SAP CCC and learn how best to develop the strategy needed for an efficient and effective support organization. Plus, discover best practices and procedures for the implementation of SAP CCC and its integration with the enterprise. In addition, benefit from an in-depth look at the service portfolio that SAP offers in order to support enterprises in setting up, and further developing SAP CCC. Finally, the authors also provide an outlook on current and future trends -- including Enterprise SOA and Expertise on Demand -- in order to shed light on their relevance for the support organization.

Détails de l'édition

• Éditeur: SAP Press
• Date d'édition: 2008
• Langue: anglais
• ISBN 10: 1592292585
• ISBN 13: 9781592292585
• Reliure: Relié
• Nombre de pages: 169
• Coordonnées du fabricant: non disponible
• Personne responsable: Rheinwerk Verlag GmbH; service@rheinwerk-verlag.de; ; Rheinwerkallee 4; Bonn; 53227; Allemagne