Building A Customer Service Culture: The Seven Service Elements of Customer Success - Couverture rigide

Martinez, Mario; Hobbi, Bob

Couverture rigide

ISBN 10 : 1593119364 ISBN 13 : 9781593119362

Editeur : Information Age Publishing, 2008

Synopsis

The tenets of excellent customer service are central to any organization that creates or delivers products or services In fact, excellent customer service is a bigger differentiator today than it was twenty years ago. Customers are hungry for good service; they are hungry to establish long-term relationships with those who provide not only a one-time solution but serve as a long-term resource. There is a problem, however. Organizations and the people who work within them have difficulty implementing the principles of customer service. The vast majority of books and training materials on customer service teach the concepts, but do not provide the tools to implement them. In The Seven ServiceElements of Customer Success, we take you on an enjoyable journey where you will learn about the foundational principles of customer service and acquire the tools to implement those principles. These application tools will help make you more successful in your job and simultaneously contribute to an enhanced service culture in your organization. In the pages that follow, we blend classic knowledge with new information to create valuable insights about how to make customer service a sustainable competitive advantage in your job

and for your organization.

A propos du livre

À propos de l'auteur

Mario Martinez, University of Nevada. Bob Hobbi, President of ServiceElements.

Détails de l'édition

• Éditeur: Information Age Publishing
• Date d'édition: 2008
• Langue: anglais
• ISBN 10: 1593119364
• ISBN 13: 9781593119362
• Reliure: Relié
• Nombre de pages: 164
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible