This is a nitty-gritty, witty and concise book for anyone who is fed up with another person in any kind of work situation. This is a field guide for everyday people in the trenches at all levels of business who need to understand the underlying reasons for difficult people, manage those difficulties, work productively with a diverse work force, and transform work misery into productivity. It shows readers how to get results--even from people they can't stand, put themselves in someone else's shoes, stand up for themselves as appropriate, and more importantly, control their temper.
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Lynne Eisaguirre (Golden, CO) is the founder of Workplaces that Work and has more than 20 years of experience in managing conflict-related workplace issues. A former employment attorney, she presents workshops across the USA including conflict management, negotiation, leadership ad team building.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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