How to Handle Difficult Parents is a funny, but practical, guide to working effectively with parents and avoiding unnecessary conflict.
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Author Suzanne Capek Tingley has been a teacher, a principal, a superintendent, and an adjunct professor in education administration for the State University of New York at Oswego. She currently works as an educational consultant and freelance writer. She has done many workshops on dealing with difficult people for teachers, administrators, and office professionals.
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