First, Break All the Rules - Couverture souple

Buckingham, Marcus; Coffman, Curt

Couverture souple

ISBN 10 : 159562113X ISBN 13 : 9781595621139

Editeur : Gallup Press, 2005

Synopsis

Great managers do not help people overcome their weaknesses.  They do not  believe that each person has unlimited potential.  They do play favourites and they break the 'Golden Rule' book everyday.  This amazing book explains why great managers break all the rules of conventional wisdom.The front-line manager is the key to attracting and retaining talented employees.  No matter how generous its pay or how renowned its training, the company that lacks great, front-line managers will suffer. Great managers are the heroes of this book.  Vivid examples show how, as they select, focus, motivate and develop people, great managers turn talent into performance.Finally, the authors have distilled the essence of good management practice into twelve simple questions that work to distinguish the strongest departments of a company from all the rest. This book is the first to present this essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover.

A propos du livre

À propos des auteurs

Marcus Buckingham is a former Gallup employee.

Curt Coffman is a former Gallup employee.

Détails de l'édition

• Éditeur: Gallup Press
• Date d'édition: 2005
• Langue: anglais
• ISBN 10: 159562113X
• ISBN 13: 9781595621139
• Reliure: Broché
• Nombre de pages: 320
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible