Engaging in Evaluation and Assessment Research - Couverture souple

Hernon, Peter

Couverture souple

ISBN 10 : 159884573X ISBN 13 : 9781598845730

Editeur : Libraries Unlimited, 2011

Synopsis

Book by Hernon Peter Dugan Robert E Nitecki Danuta A

A propos du livre

Présentation de l'éditeur :

Evaluation and assessment are integral parts of the research process. Research is something that all library managers need to know how to do, but the evaluation and assessment results are only valuable if they also understand how to apply them to managerial decision-making, planning, and communication with library stakeholders.||This book explains evaluation and assessment research for library managers and identifies the components of proper execution, such as planning, decision making, and accountability.|Increasingly, libraries must address questions of accountability, efficiency, effectiveness, and impact†"the extent to which a program causes positive changes in the target population. All of these issues are important to library managers and those to whom they directly report. With the heightened interest in customer expectations and increased focus on service quality and customer satisfaction, evaluation and assessment research provides the essential methodology for library managers to obtain meaningful answers.|| Engaging in Evaluation and Assessment Research introduces evaluation and assessment, clearly distinguishing between the two;

À propos de cette édition

• Éditeur: Libraries Unlimited
• Date d'édition: 2011
• ISBN 10: 159884573X
• ISBN 13: 9781598845730
• Reliure: Broché
• Numéro d'édition: 1
• Nombre de pages: 328