Exceptional Customer Service 2 E - Couverture souple

Ford, Lisa

 
9781605500386: Exceptional Customer Service 2 E
Couverture souple
ISBN 10 : 1605500380 ISBN 13 : 9781605500386
Editeur : Adams, 1900

Synopsis

When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.

With new, updated examples from more than fifty companies—from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com—this book shows managers how to go from so-so service to amazing service.

In today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers.

When businesses are fighting to survive, creating a great experience for customers isnit just important—it's essential.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

Lisa Ford, CSP, CPAE, is a speaker with over 20 years of experience presenting to businesses, associations and government. David McNair brings over 25 years of experience in the fields of Organisational and Leadership Development. Bill Perry has enjoyed a distinguished career as a writer and author, college professor, consultant, public speaker, and seminar leader.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Adams
Date d'édition
1900
Langue
anglais
ISBN 10 
1605500380
ISBN 13 
9781605500386
Reliure
Broché
Numéro d'édition
2
Nombre de pages
224
Coordonnées du fabricant
non disponible
Personne responsable
non disponible