Operational Leadership - Couverture souple

Spanyi, Andrew

Couverture souple

ISBN 10 : 1606491121 ISBN 13 : 9781606491126

Editeur : Business Expert Press, 2010

Synopsis

Customers are increasingly demanding higher levels of speed and quality, yet leaders often focus mainly on reducing the costs of operations. This book outlines the needed evolution in leadership attitudes and behaviors in the key operational areas such as new product development, sales, operations, customer service, human resources, finance, and information technology.

A propos du livre

À propos de l'auteur

Andrew Spanyi's work in the area of Business Process Management is recognized internationally. He has written two books on Process Management: More for Less: The Power of Process Management and Business Process Management is a Team Sport: Play It to Win! Andrew has delivered keynote speeches on process management principles at conferences in North America, Europe, Africa and Australia. He has published over 40 articles in a broad cross-section of magazines. Since 1992 Andrew has worked on over 140 major process improvement projects and developed several sales and management training programs. He is an editorial board member for the BPM Institute, a part-time instructor in Babson College's MBA Program and a Research Associate in the Process Management Research Center at Babson College. He was formerly a director of the Association of Business Process Management Professional (ABPMP) and the former Chair of the ABPMP education committee.

Détails de l'édition

• Éditeur: Business Expert Press
• Date d'édition: 2010
• Langue: anglais
• ISBN 10: 1606491121
• ISBN 13: 9781606491126
• Reliure: Broché
• Nombre de pages: 107
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible