Customer Segmentation and Clustering Using SAS Enterprise Miner, Second Edition - Couverture souple

Collica, Randall S.

Couverture souple

ISBN 10 : 1607648105 ISBN 13 : 9781607648109

Editeur : SAS Publishing, 2011

Synopsis

Customer Segmentation and Clustering Using SAS Enterprise Miner, Second Edition Prev. ed. published under title: CRM segmentation and clustering using SAS Enterprise miner. Full description

A propos du livre

Biographie de l'auteur :

Mr. Collica received a B.S. in electronic engineering from Northern Arizona University in 1982. He has 16 years' experience in the semiconductor manufacturing industry working on yield and product and quality engineering. Since 1998 he has been with Compaq and Hewlett-Packard as a Senior Business Analyst using data mining techniques for customer analytics in the Corp Customer Intelligence department. He is currently a Senior Solutions Architect for SAS Institute, supporting the communications, entertainment/media, and high-tech manufacturing industries. His current interests are in clustering and ensemble models, knowledge and data engineering, missing data and imputation, and text mining techniques for use in business and customer intelligence. He has authored and co-authored 11 articles and 2 books. Mr. Collica has been a full member of the IEEE since 1982.

Présentation de l'éditeur :

Understanding the customer is critical to your company's success. In this book, Randy Collica employs SAS Enterprise Miner and the most commonly available techniques for customer relationship management (CRM). You will learn how to segment customers more intelligently and to achieve, or at least get closer to, the one-to-one customer relationship that today's businesses want.

À propos de cette édition

• Éditeur: SAS Publishing
• Date d'édition: 2011
• ISBN 10: 1607648105
• ISBN 13: 9781607648109
• Reliure: Broché
• Numéro d'édition: 2
• Nombre de pages: 378