Articles liés à Quality Management for IT Services: Perspectives on...

Quality Management for IT Services: Perspectives on Business and Process Performance - Couverture rigide

Praeg, Claus-Peter; Spath, Dieter

 
9781616928896: Quality Management for IT Services: Perspectives on Business and Process Performance
Couverture rigide
ISBN 10 : 1616928891 ISBN 13 : 9781616928896
Editeur : Information Science Reference, 2010

Synopsis

Modern business processes rely heavily on IT services. In spite of this growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management. Quality Management for IT Services: Perspectives on Business and Process Performance aims to close this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with practical implementation solutions, this book gives both scientists and practical experts insight into the different facets of IT service quality management.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Information Science Reference
Date d'édition
2010
Langue
anglais
ISBN 10 
1616928891
ISBN 13 
9781616928896
Reliure
Relié
Nombre de pages
350
Coordonnées du fabricant
non disponible
Personne responsable
Buchpark GmbH
gpsr@buchpark.de

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