Not My Circus, Not My Monkeys: Why the Path to Transformational Customer Experience Runs Through Employee Experience - Couverture souple

Gibbs, Lance

 
9781619617001: Not My Circus, Not My Monkeys: Why the Path to Transformational Customer Experience Runs Through Employee Experience
Couverture souple
ISBN 10 : 1619617005 ISBN 13 : 9781619617001
Editeur : Lioncrest Publishing, 2017

Synopsis

The name of the game in business is to deliver an exceptional customer experience to consumers and clients. But if a company’s employee experience is subpar, the customer’s experience will also suffer. Lance Gibbs, an authority on business process management, understands this important, often-overlooked connection, and he has powerful solutions for improving the workers’ side of the equation. Not My Circus, Not My Monkeys shines a light on the in-house issues that negatively affect a company’s efficiency and profits. Gibbs provides essential strategies for granting employees the systems, authority, and considerations they need to best perform the work they do. His “7 Pillars of Employee Experience” help executives and business owners focus on internal repairs that will enhance employee/customer interactions, from granting workers authorization for action to establishing a platform that integrates the perspectives of everyone, no matter where they are on the corporate ladder. Investing in your workforce is a must. Businesses that treat their workers with apathy are doomed to disappoint their customers. The tools and practical methods provided in Not My Circus, Not My Monkeys will increase employee engagement and effectiveness and strengthen the key component of a transformative customer experience.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

The name of the game in business is to deliver an exceptional customer experience to consumers and clients. But if a company’s employee experience is subpar, the customer’s experience will also suffer. Lance Gibbs, an authority on business process management, understands this important, often-overlooked connection, and he has powerful solutions for improving the workers’ side of the equation. Not My Circus, Not My Monkeys shines a light on the in-house issues that negatively affect a company’s efficiency and profits. Gibbs provides essential strategies for granting employees the systems, authority, and considerations they need to best perform the work they do. His “7 Pillars of Employee Experience” help executives and business owners focus on internal repairs that will enhance employee/customer interactions, from granting workers authorization for action to establishing a platform that integrates the perspectives of everyone, no matter where they are on the corporate ladder. Investing in your workforce is a must. Businesses that treat their workers with apathy are doomed to disappoint their customers. The tools and practical methods provided in Not My Circus, Not My Monkeys will increase employee engagement and effectiveness and strengthen the key component of a transformative customer experience.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Lioncrest Publishing
Date d'édition
2017
Langue
anglais
ISBN 10 
1619617005
ISBN 13 
9781619617001
Reliure
Broché
Nombre de pages
206
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
https://www.amazon.fr/hz/contact-us

c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy
Luxembourg
L-1855
Luxembourg

Autres éditions populaires du même titre

9781619617094: Not My Circus, Not My Monkeys: Why the Path to Transformational Customer Experience Runs Through Employee Experience

Edition présentée

ISBN 10 :  1619617099 ISBN 13 :  9781619617094
Editeur : Lioncrest Publishing, 2017
Couverture rigide