Patterned after Excellence: Pursuing Truth in Work and Life - Couverture souple

Dickinson, Brigham

Couverture souple

ISBN 10 : 1632992345 ISBN 13 : 9781632992345

Editeur : River Grove Books, 2019

Synopsis

Knowing what really matters at work and in life and acting on what you know are two very different things. Unless you practice what you know, applying what matters most in a consistent pattern, you’ll always find yourself coming up short. Though your own human tendencies undermine your ability to live at your best, universal truths can help you stay focused on what is most important and ultimately provide real and lasting happiness. Patterned after Excellence walks you through what is true in a way that will empower you, your company, your employees, and everyone else around you.

As you make your way through this book, you’ll find that human tendency makes each of us our own worst enemy but come to understand that key truths you apply at work and in life can instead make you your own greatest hero. You’ll learn how to be more present and active in pivotal moments, build meaningful relationships, and become more purposeful in your interactions. Dickinson shows you how to intentionally apply truths that create excellence in all aspects of your life. You’ll not only achieve at a higher level in your career but also become the best possible version of yourself.

Brigham Dickinson is president of Power Selling Pros, founder of the Power Certification Program, and author of the book Pattern for Excellence.

A propos du livre

À propos de l?auteur

Brigham Dickinson is president of Power Selling Pros and founder of the Power Certification Program, a call-handling training program that holds teams accountable to booking calls and creating Wow! experiences over the phone. Brigham started Power Selling Pros in 2009 when he saw that call handlers needed assistance consistently converting calls to bookings. As a result, Brigham answered the need and created the Power Certifi cation Program to eff ect change in his industry's call centers in the United States, Canada, and Australia. The purpose of the Power Certifi cation Program is to partner with contractors and certify their CSRs to deliver a world-class customer experience. The program guarantees that contractor call-handling teams will book at least 85 percent of their calls and wow more customers. Brigham's company holds teams accountable with a combination of online training, call monitoring, regular one-on-one phone-based coaching, and in-person training-all supported by a vast library of prerecorded calls that showcase best practices.

Détails de l'édition

• Éditeur: River Grove Books
• Date d'édition: 2019
• ISBN 10: 1632992345
• ISBN 13: 9781632992345
• Reliure: Broché
• Langue: anglais
• Nombre de pages: 168
• Coordonnées du fabricant: non disponible