The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty - Couverture souple

Belding, Shaun

Couverture souple

ISBN 10 : 1633936937 ISBN 13 : 9781633936935

Editeur : Torbolton Press, 2018

Synopsis

The Journey to WOW delivers deep and unique insights into creating fierce customer loyalty, and transforming an organization's culture into one obsessed with customer experience. It will resonate with anyone looking to improve their company's customer experience, and anyone who deals with customers -- from the newbie part-time employee to the corporate CEO.

The book examines the kinds of experiences we've all had as customers -- things that so many organizations seem blind to. Situations like the inability to actually talk with a human, impenetrable phone systems, frustrating processes and uncaring people. It drives home the reality that these flaws exist in every company, and that they are silent killers of sales and customer loyalty.

Most importantly, The Journey to WOW shows exactly how to start seeing the flaws in your company and what you can do to fix them. Its lighthearted business novel format will draw you in, then deliver more than a few surprising "ah-ha" moments. It will forever change the way you look at your business."

A propos du livre

À propos de l'auteur

Shaun Belding is an author, speaker and leading global expert on customer experience, service recovery, leadership and building positive workplace cultures. He has helped organizations create outstanding internal and external experiences for over 25 years. Shaun is CEO of The Belding Group of Companies, an award-winning consulting and training company.

Détails de l'édition

• Éditeur: Torbolton Press
• Date d'édition: 2018
• Langue: anglais
• ISBN 10: 1633936937
• ISBN 13: 9781633936935
• Reliure: Broché
• Nombre de pages: 216
• Coordonnées du fabricant: non disponible
• Personne responsable: gpsr@libri.de; gpsr@libri.de; ; Friedensallee 273; Hamburg; 22763; Allemagne