Synopsis
The Hospitality Mentality enhances the guest experience and creates raving fans-and return guests!
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
À propos de l?auteur
Josh Liebman specializes in guest experience within attractions, tourism, and hospitality, including service standards, complaint resolution, and driving guest loyalty. He is a serial entrepreneur, consultant, and speaker. Josh's educational background includes a bachelor's degree in Hospitality Management along with a master's degree in Hospitality & Tourism, both from the University of Central Florida's Rosen College of Hospitality Management.
Josh has worked for some of the top attraction operators in the world, including, but not limited to Walt Disney World, Universal Orlando, Merlin Entertainments, and Cedar Fair. He has been integral to the openings of multiple venues in various leadership capacities. Additionally, Josh has consulted for many of the world's leading hospitality brands, including Ritz Carlton, Four Seasons, and Waldorf Astoria. He is the Co-Host of the AttractionPros Podcast and Host of the Guest Experience Show and currently resides in Chicago, IL.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
Résultats de recherche pour The Hospitality Mentality: Create Raving Fans Through...
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The Hospitality Mentality: Create Raving Fans Through Your Guest Experience
Edité par
Magic Press, 2023
ISBN 10 : 1636981763
ISBN 13 : 9781636981765
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Couverture souple
Vendeur : Red's Corner LLC, Tucker, GA, Etats-Unis
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Etat : Fine. Grade 4 out of 5 points. This is a used book. Book may have wear due to handling. Has no markings on pages. May not include extra materials like access codes, CDs, accessories, etc. All orders ship by next business day! We are a small company and very thankful for your business! N° de réf. du vendeur mon0000063138
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The Hospitality Mentality: Cre
Edité par
Magic Press, 2023
ISBN 10 : 1636981763
ISBN 13 : 9781636981765
Ancien ou d'occasion
Couverture souple
Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-Unis
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Etat : Acceptable. Item in acceptable condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. N° de réf. du vendeur 00103111275
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The Hospitality Mentality: Create Raving Fans Through Your Guest Experience
Edité par
Magic Press (edition ), 2023
ISBN 10 : 1636981763
ISBN 13 : 9781636981765
Ancien ou d'occasion
Paperback
Vendeur : BooksRun, Philadelphia, PA, Etats-Unis
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Paperback. Etat : Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. N° de réf. du vendeur 1636981763-11-1
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The Hospitality Mentality: Create Raving Fans Through Your Guest Experience [Paperback] Liebman, Josh
Vendeur : Lakeside Books, Benton Harbor, MI, Etats-Unis
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Etat : New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books! N° de réf. du vendeur OTF-S-9781636981765
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Hospitality Mentality : Create Raving Fans Through Your Guest Experience
Vendeur : GreatBookPrices, Columbia, MD, Etats-Unis
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Etat : New. N° de réf. du vendeur 45836689-n
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The Hospitality Mentality: Create Raving Fans Through Your Guest Experience (Paperback or Softback)
Edité par
Magic Press 12/5/2023, 2023
ISBN 10 : 1636981763
ISBN 13 : 9781636981765
Neuf
Paperback or Softback
Vendeur : BargainBookStores, Grand Rapids, MI, Etats-Unis
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Paperback or Softback. Etat : New. The Hospitality Mentality: Create Raving Fans Through Your Guest Experience. Book. N° de réf. du vendeur BBS-9781636981765
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Hospitality Mentality : Create Raving Fans Through Your Guest Experience
Edité par
Magic Press, 2023
ISBN 10 : 1636981763
ISBN 13 : 9781636981765
Ancien ou d'occasion
Couverture souple
Vendeur : GreatBookPrices, Columbia, MD, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : As New. Unread book in perfect condition. N° de réf. du vendeur 45836689
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The Hospitality Mentality
Edité par
Morgan James Publishing llc, US, 2023
ISBN 10 : 1636981763
ISBN 13 : 9781636981765
Neuf
Paperback
Vendeur : Rarewaves.com USA, London, LONDO, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : New. When every member of staff embraces why guests visit and considers the alternative options they had, you unlock a powerful mindset: The Hospitality Mentality.Guest experience expert Josh Liebman's The Hospitality Mentality is a framework that leverages a company's greatest asset-its people-and enables all staff members, especially those on the front line, with tools to enhance the guest experience in powerful ways, creating a strong desire to return and share their experience with others.Business leaders will gain inspiration to take their service standard to the next level, knowing that this is an area that cannot plateau. Readers will be motivated to go above and beyond guests' expectations through creating hyper-personalized experiences, amplifying enthusiasm, anticipating needs, and crafting superior "wow" moments that solidify memories that take satisfaction to the next level. By maximizing the benefit of guest feedback and directly addressing complaints, service providers can strengthen their relationship with their guests, ultimately leading to business/brand loyalty.The impact of The Hospitality Mentality is more than a warm, fuzzy feeling-it will drive a business forward. N° de réf. du vendeur LU-9781636981765
Acheter neuf
EUR 16
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Expédition depuis Royaume-Uni vers Etats-Unis
Quantité disponible : 4 disponible(s)
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The Hospitality Mentality
Edité par
Morgan James Publishing llc, US, 2023
ISBN 10 : 1636981763
ISBN 13 : 9781636981765
Neuf
Paperback
Vendeur : Rarewaves USA, OSWEGO, IL, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : New. When every member of staff embraces why guests visit and considers the alternative options they had, you unlock a powerful mindset: The Hospitality Mentality.Guest experience expert Josh Liebman's The Hospitality Mentality is a framework that leverages a company's greatest asset-its people-and enables all staff members, especially those on the front line, with tools to enhance the guest experience in powerful ways, creating a strong desire to return and share their experience with others.Business leaders will gain inspiration to take their service standard to the next level, knowing that this is an area that cannot plateau. Readers will be motivated to go above and beyond guests' expectations through creating hyper-personalized experiences, amplifying enthusiasm, anticipating needs, and crafting superior "wow" moments that solidify memories that take satisfaction to the next level. By maximizing the benefit of guest feedback and directly addressing complaints, service providers can strengthen their relationship with their guests, ultimately leading to business/brand loyalty.The impact of The Hospitality Mentality is more than a warm, fuzzy feeling-it will drive a business forward. N° de réf. du vendeur LU-9781636981765
Acheter neuf
EUR 16,45
Livraison gratuite
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
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The Hospitality Mentality
Vendeur : PBShop.store US, Wood Dale, IL, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
PAP. Etat : New. New Book. Shipped from UK. Established seller since 2000. N° de réf. du vendeur CX-9781636981765
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