UNDERSTANDING RETAIL: For Customer Service Associate - Couverture souple

Dr. N. V. R. Nathan; Suma M. A.

 
9781637147108: UNDERSTANDING RETAIL: For Customer Service Associate

Synopsis

Organized retail has over 4.2 million front-end retail staff and over 42 million in the unorganized sector in India. Over 70% retail front-end staff are neither trained nor aware of all retail terminologies or handling of the customer. This book gives the reader a complete understanding of retailing in the modern era and how to be a part of the retail front-end to support the retail business. Knowledge is power and this book can empower understanding of the retail sector and various formats of retailing in India.

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