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Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone - Couverture souple

Hyken, Shep

 
9781640951495: Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone
Couverture souple
ISBN 10 : 1640951490 ISBN 13 : 9781640951495
Editeur : Sound Wisdom, 2019

Synopsis

Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn’t an out-of-reach goal. In fact, amazement is a habit that anyone can master—and Shep Hyken knows the tricks to making it your own.
 
In Be Amazing or Go Home, Shep shares the secrets behind making his motto “Always Be Amazing!” an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including:

  • Showing up ready to be amazing
  • Being proactive
  • Craving feedback
  • Taking responsibility
  • Embracing authenticity
  • Focusing on excellence
  • Turning misery into magic
Once you master these habits, you’ll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.
 

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À propos de l'auteur

Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Sound Wisdom
Date d'édition
2019
Langue
anglais
ISBN 10 
1640951490
ISBN 13 
9781640951495
Reliure
Broché
Nombre de pages
232
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9780963782076: Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone

Edition présentée

ISBN 10 :  096378207X ISBN 13 :  9780963782076
Editeur : Alan Press, 2017
Couverture rigide