Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone - Couverture souple

Hyken, Shep

Couverture souple

ISBN 10 : 1640951490 ISBN 13 : 9781640951495

Editeur : Sound Wisdom, 2019

Synopsis

Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn’t an out-of-reach goal. In fact, amazement is a habit that anyone can master—and Shep Hyken knows the tricks to making it your own.
 
In Be Amazing or Go Home, Shep shares the secrets behind making his motto “Always Be Amazing!” an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including:

• Showing up ready to be amazing
• Being proactive
• Craving feedback
• Taking responsibility
• Embracing authenticity
• Focusing on excellence
• Turning misery into magic

Once you master these habits, you’ll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.
 

A propos du livre

À propos de l?auteur

Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.

Détails de l'édition

• Éditeur: Sound Wisdom
• Date d'édition: 2019
• Langue: anglais
• ISBN 10: 1640951490
• ISBN 13: 9781640951495
• Reliure: Broché
• Nombre de pages: 232
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible