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We Need to Talk: Building Trust When Communicating Gets Critical - Couverture souple

Van Hooser, Phillip

 
9781640951556: We Need to Talk: Building Trust When Communicating Gets Critical
Couverture souple
ISBN 10 : 1640951555 ISBN 13 : 9781640951556
Editeur : Sound Wisdom, 2020

Synopsis

Will your business relationships suffer or be saved by your ability to communicate?

Like it or not, professional relationships are impacted - positively or negatively - by the ability to communicate. Customers are won or lost - employees are encouraged or de-motivated - professional networks are expanded or extinguished - all by how well we communicate. We Need to Talk reveals key strategies to help you build trust, win respect and sidestep common minefields when communicating gets critical.

"As a manager in a client service environment, the need frequently arises to have critical conversations. Within days of reading We Need to Talk, I applied two of the principles Phil described and was beyond thrilled at the outcome. Not only did my associate respond favorably to the message, but agreed that changes were needed and committed to making them. I was utterly amazed at how easy it was to have the conversation. Every manager, no matter how experienced can benefit from this book. The time comes for you to have your next critical conversation, pick up We Need to Talk. You'll be glad you did!" --Priscilla Pinnegar, Client Support Manager II ADP, Inc.

Discover how you can:

  • Establish empathy and trust when communicating with subordinates, co-workers, superiors or customers
  • Rebuild the believability quotient when truthfulness has not always been practiced
  • Rein in "brutal honesty" and the damage it causes
  • Build rapport by "actively" listening
  • Earn respect while delivering difficult or sensitive messages
  • Build integrity while eliminating communication barriers like the "grapevine"
  • And get results by guaranteeing the message you intended was interpreted correctly
Through a masterful use of stories and illustrations, We Need to Talk reveals six unique, powerful strategies for communicating successfully when relationships and results are riding on your abilities.
 

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

For 30+ years, top U.S. companies and organizations have trusted Phillip Van Hooser, MBA, CSP, CPAE, to show business professionals how to execute their responsibilities while authentically connecting and engaging with people. As a result, thousands of people in hundreds of organizations have uncovered the real meaning of engaged leadership from the relatable, relevant illustrations and commonsense practices Phil uses. And in the process, they've discovered an arsenal of skills enabling them to achieve even greater personal and organizational results! A Hall of Fame keynote speaker, Phil is an expert on communication and leadership and the author of multiple business books, including We Need to Talk: Building Trust When Communicating Gets Critical and Willie's Way: 6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Sound Wisdom
Date d'édition
2020
Langue
anglais
ISBN 10 
1640951555
ISBN 13 
9781640951556
Reliure
Broché
Nombre de pages
112
Coordonnées du fabricant
Buchpark GmbH
https://www.buchpark.de

Krügerweg 1
Trebbin
Brandenburg
14959
Allemagne