Customer Service Essentials: Lessons for Africa and Beyond - Couverture souple

Hinson, Robert E; Adeola, Ogechi; Nkrumah, Kojo Oppong; Agyinarare, Charles; Adom, Kwame; Amartey, Abednego Feehi Okoe

Couverture souple

ISBN 10 : 1641136855 ISBN 13 : 9781641136853

Editeur : Information Age Publishing, 2019

Synopsis

Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters.

A propos du livre

À propos de l'auteur

Robert E. Hinson, University of Ghana Business School, Ghana

Ogechi Adeola, Lagos Business School, Pan-Atlantic University, Nigeria

Kojo Oppong Nkrumah, Ministry of Information, Ghana

Charles Agyinasare, Perez Chapel International, Ghana

Kwame Adom, University of Ghana Business School, Ghana

Abednego Feehi Okoe Amartey, University of Professional Studies, Ghana

Détails de l'édition

• Éditeur: Information Age Publishing
• Date d'édition: 2019
• Langue: anglais
• ISBN 10: 1641136855
• ISBN 13: 9781641136853
• Reliure: Broché
• Nombre de pages: 260
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible