Articles liés à Literally: The Book on Customer Success for MSPs

Literally: The Book on Customer Success for MSPs - Couverture souple

Stockman, Marnie

 
9781646492114: Literally: The Book on Customer Success for MSPs
Couverture souple
ISBN 10 : 1646492110 ISBN 13 : 9781646492114
Editeur : Year of the Book Press, 2021

Synopsis

“Way to take knives in the back.”
“I heard you were catching bullets with your teeth.”
These were the messages I received after a week of work. I was not at a Marine Corps bootcamp or training for American Ninja Warrior. I was a Customer Success Manager in a constant game of whack-a-mole, fighting fires as they came up. And they came up a lot.
MSPs need a Customer Success process that is scalable, repeatable, documentable, and efficient… with metrics and a system to ensure the customer feels heard. When you concentrate on the people, program, processes, and products that make a positive impact for your customers, their success guarantees your MSP’s success.
This book gives you the why, the how, and the what to create a vision for Customer Success done right, and a roadmap to implement them with ease for all your customers. This is not your grandmother’s account management program. This is Literally: The Book on Customer Success for MSPs.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Year of the Book Press
Date d'édition
2021
Langue
anglais
ISBN 10 
1646492110
ISBN 13 
9781646492114
Reliure
Broché
Nombre de pages
126
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
https://www.amazon.fr/hz/contact-us

c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy
Luxembourg
L-1855
Luxembourg