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The Secret Diary of a Mystery Shopper: True Customer Service Stories through the eyes of a Mystery Shopper: The Good, the Bad and the Exceptional - Couverture souple

Boscq-Scott, Claire

 
9781716632839: The Secret Diary of a Mystery Shopper: True Customer Service Stories through the eyes of a Mystery Shopper: The Good, the Bad and the Exceptional
Couverture souple
ISBN 10 : 1716632838 ISBN 13 : 9781716632839
Editeur : Lulu.com, 2020

Synopsis

I have the best job in the world... Wouldn't you love to get paid to shop Well maybe not everyone would but I have been very privileged to be a Mystery Shopper for the last 11 years and yes I have been paid to get massages, nails done, eat in restaurants and sleep in fabulous hotels but the best part was that I have been helping businesses master their service delivery, increase their employees' engagement and customer loyalty, win industry awards and grow their profitability. In this book, Claire Boscq-Scott, AKA the Busy Queen Bee, tells the tales of real-life Customer Service Stories, and learn how, through the eyes of someone else and setting up a Mystery Shopping programme, you could improve your employees' performances, deliver exceptional customer experiences and thrive in your business.

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À propos de l'auteur

Want to know more about Claire Boscq-Scott, check out her website www.claireboscqscott.com

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Lulu.com
Date d'édition
2020
Langue
anglais
ISBN 10 
1716632838
ISBN 13 
9781716632839
Reliure
Broché
Nombre de pages
90
Coordonnées du fabricant
non disponible
Personne responsable
HACHETTE LIVRE SA
https://www.hachette.fr/

1 AVENUE GUTENBERG
MAUREPAS CEDEX
78319
France