WOW Your Customers! 7 Ways to World-Class Service - Couverture souple

Hanson, John D.

Couverture souple

ISBN 10 : 1719450838 ISBN 13 : 9781719450836

Editeur : CreateSpace Independent Publishing Platform, 2018

Synopsis

"It's A Menu, Not a Recipe!"

"This powerful, practical book is loaded with ideas and insights to generate ‘customers for life.’”---Brian Tracy, Author, Maximum Achievement

The 7 Ways “menu" is inspired from over 20 years of excellent customer service and diligent research into current industry leaders like Amazon, American Express, Disney, Nordstrom, Ritz-Carlton and more. The key ingredients to our successes have been neatly rolled into this easily-digested “menu” for stellar customer service. “Order” the items proven to add value while you try new ideas. Add them as they work for you!

A recent customer satisfaction survey revealed that only 5% of customers received 5-star service, and just 10% of consumers rated their interaction as 4-star. The opportunity to attract and retain loyal, engaged customers has never been better. Use the practical, easily applied tools in this book to consistently create memorable experiences that will earn your company repeat and referred business from grateful clients. You’ll be glad you did!

About the Author: A proven leader in customer service excellence, John D. Hanson has professionally engaged customers and team members by adding value in every career opportunity. He resides near Columbus, Ohio, happily married with children, honored to have served in the U.S. Armed Forces.

Détails de l'édition

• Éditeur: CreateSpace Independent Publishing Platform
• Date d'édition: 2018
• Langue: anglais
• ISBN 10: 1719450838
• ISBN 13: 9781719450836
• Reliure: Broché
• Nombre de pages: 172
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.fr/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg