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Stellar Customer Service: How to Keep Them Coming Back for More - Couverture souple

Learning, Pryor

 
9781722507305: Stellar Customer Service: How to Keep Them Coming Back for More
Couverture souple
ISBN 10 : 1722507306 ISBN 13 : 9781722507305
Editeur : G&D Media, 2025

Synopsis

Who is the most important employee in a company? The CEO? The CFO? No. The most important employee is the customer service representative.

Customer service reps are the face of your company. They are the people that the public sees and deals with. Their attitude and behavior will dictate whether customers come back a second (or third) time.
  • How to understand customers
  • How to lead and empower a customer service team
  • How to give customers what they want
  • The path to extraordinary service
  • The power of active listening
  • How to deal with difficult customers
  • How to keep your own emotions at bay with obnoxious people
  • The role of compromise in customer relations
  • Tips for sticky situations
  • Follow-up to ensure repeat business
  • And much, much more!

    In an ever-evolving technological era, the role of employees in a business-and how they handle the people who buy your product or service--ironically becomes far more important than ever before. As it becomes easier to lose sight of the people factor, the more you need to focus on it.

    More than 3 million organizations and 13 million individuals--from startups to the Fortune 500--choose Pryor Learning because it provides more for their training dollars than anyone else. Pryor Learning is the wise choice for igniting, upgrading, and upskilling professionals of all levels.

    Stellar Customer Service gives you access to the wisdom and expertise of Pryor Learning in enhancing customer service at all levels and all industries. Anyone whose job has a public interface--and anyone who manages personnel who do--will find this book a concise, enjoyable, and indispensable guide.

    • Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

    À propos de l'auteur

    Founded more than 50 years ago when Fred Pryor pioneered the "one-day seminar," Pryor Learning has become one of the nation's leading corporate training providers, offering in-person and online training to millions of individuals and organizations--from small and mid-sized businesses to governments and nonprofits to Fortune 500s. In addition to their vast library of on-demand content, they offer thousands of in-person and live virtual seminars taught by engaging, expert instructors.

    Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

    Éditeur
    G&D Media
    Date d'édition
    2025
    Langue
    anglais
    ISBN 10 
    1722507306
    ISBN 13 
    9781722507305
    Reliure
    Broché
    Nombre de pages
    164
    Coordonnées du fabricant
    non disponible
    Personne responsable
    non disponible