The 7 Laws of Viral Customer Service: Simple Steps to Increase Profits & Amplify your Business NOW - Couverture souple

Chavez, Aaron Daniel; Chavez, Inara Hazel

Couverture souple

ISBN 10 : 172979176X ISBN 13 : 9781729791769

Editeur : CreateSpace Independent Publishing Platform, 2018

Synopsis

Are you ready to increase your businesses revenue? Reputation? The 7 laws of Viral Customer service will without a doubt open your eyes as a business owner! Believe it or not 68% of customers begin buying from a different business as a result of poor customer service. That means if you or your employees show poor customer service, you will more often than not, never see that customer again! Research also shows that the average business loses 15% of its customers each year! Why? You guessed it...poor customer service! The good news is if you can prevent 5% of your customers from leaving you can increase your bottom line profit by 25% to 95%. The author Aaron Chavez in his third book provides jaw dropping research and simple common sense customer service laws that EVERY BUSINESS OWNER & EMPLOYEE should know & understand. His "Law of the Crow" states that if you have to eat it, eat it early! Meaning, mistakes will happen whether a business owner likes it or not. The key is to not lose a customer over them and to find a way to turn a negative into a positive! How do you turn a negative into a positive? The answer, explained in the book, is in understanding a basic principal of human psychology!

Détails de l'édition

• Éditeur: CreateSpace Independent Publishing Platform
• Date d'édition: 2018
• Langue: anglais
• ISBN 10: 172979176X
• ISBN 13: 9781729791769
• Reliure: Broché
• Nombre de pages: 118
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.fr/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg