Understanding Customer Service: Get your ducks in a row UK Edition - Couverture souple

JONES, G. Peter C.

Couverture souple

ISBN 10 : 1731565860 ISBN 13 : 9781731565860

Editeur : Independently published, 2018

Synopsis

The following book has been compiled as a reference for all aspiring or current customer services representatives who wish to gain knowledge or refresh their understanding surrounding some of the major principles of Customer Service. Many sources have been used to try and provide as concise a guide as possible; however, there will be further areas where scholars, I’m sure, will be able to add in their own knowledge or sources.In concentrating on Understanding the Customer Service environment, principles of business, Customers and customer retention, resolving complaints, communicating with customers, exceeding customer expectations and personal development I have endeavoured to enable the reader a broad spectrum of important areas to cover.

Détails de l'édition

• Éditeur: Independently published
• Date d'édition: 2018
• Langue: anglais
• ISBN 10: 1731565860
• ISBN 13: 9781731565860
• Reliure: Broché
• Nombre de pages: 89
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.fr/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg