Articles liés à Radical Value: How to Take Your Company to the Next...

Radical Value: How to Take Your Company to the Next Level Through Radical Customer Centricity - Couverture souple

Boundy, Mark

 
9781733996303: Radical Value: How to Take Your Company to the Next Level Through Radical Customer Centricity
Couverture souple
ISBN 10 : 1733996303 ISBN 13 : 9781733996303
Editeur : Goodrich Publishing, 2020

Synopsis

We all want to be customer centric…but most of us struggle with that vague term, and how to measure it.  Radical Value reveals that the measurable, trackable, trainable thing you really seek --at the core of customer centricity--is customer-perceived value. 

Radical Value breaks through the confusing tangle of sales performance solutions available today.  There’s radical simplicity –and radical power -- in focusing everything your company does on customer value.

  • Radically flipping the 10% of today’s training/coaching effort currently devoted to value: the thing that moves 90+% of customer decisions.
  • Radically re-thinking how -- and how widely – we engage customers who are more distracted and siloed than ever, causing buying decisions to dissolve into a confused mess favoring “no decision”.
  • Radically re-thinking how we organize our companies, often every bit as siloed as our customers, where one role “sells”, while many serve customers but never relay value discoveries they make almost daily.

Radical Value doesn’t stop at high-level theory, but provides intuitive, easy-to-implement tools that should integrate into your existing systems and workflows, implementing radical value focus. 

Sellers will learn how to sell and price to value. Marketers will master outcome-based messaging.  Product/ service managers will gain insights into current customer outcomes...and guide more powerful future innovations. Executives will be able to form value-based feedback loops between every function in their companies.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Goodrich Publishing
Date d'édition
2020
Langue
anglais
ISBN 10 
1733996303
ISBN 13 
9781733996303
Reliure
Broché
Nombre de pages
235
Coordonnées du fabricant
Printed by Amazon on behalf of the author
https://www.amazon.fr/hz/contact-us

c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy
Luxembourg
L-1855
Luxembourg