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Customer Experience Management Field Manual: The Guide For Building Your Top Performing CX Program - Couverture souple
Synopsis
Unleash the Power of Customer Experience: Create a Winning Program
Are you ready to take your organization's customer experience (CX) to the next level? In this thrilling guide, you'll discover the tools and strategies to build an unstoppable CX management program that propels your business from good to great.
Step into the role of a daring leader equipped with the knowledge to craft a top-performing CX program that adds tangible value and agility and sets your business apart from the competition. Say goodbye to obsessing over surveys and scores and instead focus on intentional business outcomes that drive results.
Harness the influential voice of your customers and embrace extreme ownership to collaborate with highly effective individuals, becoming a vital change agent for your organization. Utilizing Customer Experience Management ignites innovation and differentiation in your mission to serve customers.
Unlike other advice tailored to mature CX programs, this field manual provides CX leaders like yourself with a proven blueprint for defining, deciding, and designing a bespoke CX management program that aligns perfectly with your organization's mission, vision, values, and operating model.
Bridge the gap between theoretical concepts and practical implementation with the Eight Core Functions of a CX Program, covering everything from CX Leadership and Culture to CX Governance and Change Management. This holistic approach ensures a comprehensive and effective CX strategy.
Transform your CX program into an agile powerhouse that delivers actual business value through relentless continuous improvement. Overcome organizational silos and resistance to change, embrace the Employee Experience (EX) alongside the Voice of the Customer and hone your use of experiential and operational data to make business cases for change.
Inside, you'll learn how to:
★ Elevate your CX Leadership and influence cross-functional stakeholders, even without formal authority, by adopting a fresh mindset. ★ Boost revenue and profitability by prioritizing what your customers genuinely value while minimizing irritants.
★ Inspire and motivate your business stakeholders with captivating data storytelling that drives action.
★ Develop a persuasive business case demonstrating customer-centered changes' return on investment (ROI).
★ Take control of your future by crafting a Strategic Plan focused on specific actions instead of vague and broad strategies.
★ Enhance your CX program's value by evolving its skills, capacity, and accomplishments through a maturity roadmap.
★ Harness the power of data from customers, employees, and operations to uncover opportunities for competition, innovation, and growth.
Don't miss out on this transformative guide. Take the first step towards revolutionizing your organization's CX program by clicking the BUY NOW button at the top of this page. ⚠Plus, access FREE CX tools from the book by visiting https://cxfieldmanual.com.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
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Customer Experience Management Field Manual: The Guide For Building Your Top Performing CX Program
Edité par
Boston Business Books, 2021
ISBN 10 : 1735314021
ISBN 13 : 9781735314020
Ancien ou d'occasion
Paperback
Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Good. Reid, Glenn (illustrateur). C mo fue que la primera banda de delincuencia organizada del pa s se uni con el poder pol tico institucional? El inextricable caso de la banda del autom vil gris revive uno de los episodios m s fascinantes del M xico revolucionario una banda de asaltantes, protegida por el poder, sembr el terror en la capital; mientras, el pa s intentaba resurgir entre ideales traicionados y ambiciones desbordadas. Con una prosa brillante, aguda y profundamente documentada, Juan Jos Rodr guez nos lleva por avenidas plagadas de conspiraciones, autos lujosos y cr menes impunes, donde se cruzan personajes reales como Emiliano Zapata, Jos Juan Tablada o los verdugos de la Decena Tr gica. El autor entrelaza pasado y presente, historia nacional y memoria familiar, cr nica y ensayo, en un mosaico narrativo sin precedentes para contar el oscuro tr nsito del ideal revolucionario al autoritarismo. Esta es una historia real e intensa, inscrita en la transici n del Porfiriato a los fuegos de la Revoluci n y los or genes del automovilismo en M xico, con el tel n de fondo de una ciudad agobiada por los combates, la escasez y las epidemias, en la que, sin embargo, la vida segu a, los teatros luc an abarrotados y la poblaci n se emocionaba con las primeras pel culas de producci n nacional. Una radiograf a implacable del origen del M xico moderno contada con maestr a por uno de los narradores m s interesantes de nuestro tiempo. ENGLISH DESCRIPTION How did Mexico's first organized crime group become associated with the halls of political power? The Inscrutable Case of the Gray Automobile Gang revisits one of the most fascinating episodes in Mexican history: A gang of assailants, protected by established political interests, spread terror in the capital amid the upheaval of the Mexican Revolution. This brilliantly told and carefully documented account paints a vivid portrait of a city of whispered conspiracies, luxury automobiles and unbridled criminal activity. In its pages, we meet such legendary figures such as Emiliano Zapata and Jos Juan Tablada, and witness the coup that ousted the first revolutionary government. Juan Jos Rodr guez blends past and present, historical accounts and personal memoir, chronicle and essay in a narrative mosaic that traces the inexorable degeneration of revolutionary idealism into authoritarianism. The Inscrutable Case of the Gray Automobile Gang is a true and impactful story set during the transformation from the Porfiriato to revolutionary ardor and the rise of automobile culture in a city in the throes of combat, scarcity and epidemic disease. Even in these circumstances, life went on: the theaters were packed, and capital residents were enthralled by the first Mexican-made films. A brutally honest dissection of the origins of modern Mexico masterfully told by one of today's most interesting authors. N° de réf. du vendeur 00109437710
Acheter D'occasion
EUR 9,78
Livraison gratuite
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
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Customer Experience Management Field Manual: The Guide For Building Your Top Performing CX Program
Edité par
Boston Business Books, 2021
ISBN 10 : 1735314021
ISBN 13 : 9781735314020
Ancien ou d'occasion
Couverture souple
Vendeur : Goodbooks Company, Springdale, AR, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : acceptable. Reid, Glenn (illustrateur). This book is in acceptable condition and may have highlighting and or writing throughout. The actual cover image may not match the stock photo, dust jacket may be damaged or missing. Book may show internal and or external wear on spine or cover and may be slightly skewed or have creased pages. This is a used book so codes may be invalid or accompanying media may be missing. May be an Ex library book with stickers and stamps. N° de réf. du vendeur GBV.1735314021.A
Acheter D'occasion
EUR 8,92
Expédition à EUR 4,44
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
Image d'archives
Customer Experience Management Field Manual: The Guide For Building Your Top Performing CX Program
Edité par
Boston Business Books, 2021
ISBN 10 : 1735314021
ISBN 13 : 9781735314020
Ancien ou d'occasion
Couverture souple
Vendeur : medimops, Berlin, Allemagne
Évaluation du vendeur 5 sur 5 étoiles
Etat : very good. Reid, Glenn (illustrateur). Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages. N° de réf. du vendeur M01735314021-V
Acheter D'occasion
EUR 17,71
Expédition à EUR 10
Expédition depuis Allemagne vers Etats-Unis
Expédition depuis Allemagne vers Etats-Unis
Quantité disponible : 1 disponible(s)