Service Excellence in Tourism and Hospitality - Couverture rigide

Tieng, Sophea

Couverture rigide

ISBN 10 : 1774691183 ISBN 13 : 9781774691182

Editeur : Society Publishing, 2021

Synopsis

Service excellence is about delivering to the customer expectation, and then meeting and slightly exceeding that expectation. Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. This book analyses important drivers of service excellence in the tourism and hospitality industry. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.

A propos du livre

À propos de l'auteur

Sophea Tieng is a full time lecturer of Sustainable Tourism and Tourism Geography at Saint Paul Institute, Cambodia. Sophea graduated from Victoria University of Wellington, New Zealand, in Tourism Management, in 2016. Sophea has several years of working experiences in community development and had conducted research project on Community Based Ecotourism in Cambodia to complete a Master Degree.

Détails de l'édition

• Éditeur: Society Publishing
• Date d'édition: 2021
• Langue: anglais
• ISBN 10: 1774691183
• ISBN 13: 9781774691182
• Reliure: Relié
• Nombre de pages: 317
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible