Refusing to Accept the Unacceptable: The Trials, Tribulations and Triumphs of Workplace Bullying and Harassment - Couverture souple

Koster, Denise

 
9781777079505: Refusing to Accept the Unacceptable: The Trials, Tribulations and Triumphs of Workplace Bullying and Harassment
Couverture souple
ISBN 10 : 1777079500 ISBN 13 : 9781777079505
Editeur : Library and Archives Canada, 2020

Synopsis

In Refusing to Accept the Unacceptable: The Trials, Tribulations and Triumphs of Workplace Bullying and Harassment, author Denise Koster shines a spotlight on the far-reaching impact of violence and harassment in the workplace. With real-world insights and powerful case studies of individuals who have endured bullying and incivility, as well as those who have lost their lives to workplace violence, Denise debunks myths about workplace misconduct and offers important revelations about its perpetrators and victims. Based on 30 years of casework and workplace investigations, Denise’s book explores key psychological, behavioural and situational risk factors that leaders must be aware of in today’s challenging business environment. Leveraging her experience as a Certified Threat Manager, Denise offers educational tools such as prescriptive strategies, and detailed processes that organizations can adopt to protect themselves and their employees. Designated chapters include taking and assessing complaints; conflict resolution and investigation best practices such as roles of the investigation team, interview preparation, setting the stage, note taking, credibility testing, determining findings and report writing.This timely book is essential reading for anyone who has experienced workplace violence or harassment as well as managers, human resources professionals, occupational health and safety personnel and other advocates searching for solutions.

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Éditeur
Library and Archives Canada
Date d'édition
2020
Langue
anglais
ISBN 10 
1777079500
ISBN 13 
9781777079505
Reliure
Broché
Nombre de pages
296
Éditeur
Gardiner Heather
Coordonnées du fabricant
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