IT Service Management Foundation Practice Questions: For ITIL Foundation Exam candidates - Couverture souple

Gannon, Tony; Mann, Steve; Mear, Nigel

 
9781780171142: IT Service Management Foundation Practice Questions: For ITIL Foundation Exam candidates
Couverture souple
ISBN 10 : 1780171145 ISBN 13 : 9781780171142
Editeur : BCS, The Chartered Institute for IT, 2012

Synopsis

The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and provides a wealth of background knowledge. This new edition is compatible with the 2011 update to ITIL® and utilises the experience of three established independent service management consultants and experienced lecturers. An ITIL® licensed product.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

Steve Mann has spent over 30 years in IT service management and is an established consultant, trainer and coach. He is chair of the BCS ITIL Foundation Question Examination Board. Tony Gannon has been active in the ITSM industry for 25 years and is renowned for his pragmatic approach to interpreting ITIL guidance into workable solutions. Nigel Mear has been involved in service management for over 30 years and is an accomplished service improvement consultant, ITIL trainer and business coach.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
BCS, The Chartered Institute for IT
Date d'édition
2012
Langue
anglais
ISBN 10 
1780171145
ISBN 13 
9781780171142
Reliure
Broché
Numéro d'édition
2
Nombre de pages
100
Éditeur
Mann Steve
Coordonnées du fabricant
non disponible
Personne responsable
non disponible