Configuration Management: Expert guidance for IT service managers and practitioners - Couverture souple

Lacy, Shirley; Norfolk, David

Couverture souple

ISBN 10 : 1780172281 ISBN 13 : 9781780172286

Editeur : BCS, The Chartered Institute for IT, 2014

Synopsis

Configuration management is the tracking, recording and monitoring of the elements of a business IT system and any changes and developments. This book provides invaluable advice and real-life examples for IT professionals who are implementing configuration management and also for technology-savvy business managers who need to use automated business services. The revised edition is updated to reflect latest IT service management practice.

A propos du livre

À propos des auteurs

Shirley Lacy is Managing Director of ConnectSphere and specialises in the application of service management best practices to deliver value from IT investments. She is the UK Principal Expert on the ISO working group for process assessment standards for software, systems and service management. In the past, Shirley has worked for a variety of public and private sector bodies including the BBC, Vodaphone, Glaxo, and Cap Gemini.

David Norfolk is currently a journalist and an industry analyst with Bloor Research. He writes for the major PC and computing magazines and has produced many industry white papers and research reports. In the past he has worked in the public sector and in banking in the UK and Australia where his fields of expertise included database administration, development methods and standards, and network management. David has an honours degree in chemistry and is a Chartered IT Professional.

Détails de l'édition

• Éditeur: BCS, The Chartered Institute for IT
• Date d'édition: 2014
• Langue: anglais
• ISBN 10: 1780172281
• ISBN 13: 9781780172286
• Reliure: Broché
• Numéro d'édition: 2
• Nombre de pages: 160
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible