Articles liés à Service Level Manager: Careers in IT service management

Service Level Manager: Careers in IT service management - Couverture souple

Livre 4 sur 12: BCS Guides to IT Roles

Sansbury, John

 
9781780172941: Service Level Manager: Careers in IT service management
Couverture souple
ISBN 10 : 178017294X ISBN 13 : 9781780172941
Editeur : BCS, The Chartered Institute for IT, 2017

Synopsis

The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

John Sansbury owns Infrassistance, a consultancy specialising in service management, is an ITIL practitioner, examiner, trainer, speaker, author and consultant as well as a Chartered IT Professional and Fellow of BCS. He is passionate about service management and has helped some of the world's largest organisations improve the delivery of their IT services.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
BCS, The Chartered Institute for IT
Date d'édition
2017
Langue
anglais
ISBN 10 
178017294X
ISBN 13 
9781780172941
Reliure
Broché
Nombre de pages
128
Coordonnées du fabricant
non disponible
Personne responsable
gpsr@libri.de
gpsr@libri.de

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