Lean Service: A Practical Guide for SME Owner/Managers - Couverture souple

Keegan, Richard; O'Kelly, Eddie

 
9781781191774: Lean Service: A Practical Guide for SME Owner/Managers
Couverture souple
ISBN 10 : 1781191778 ISBN 13 : 9781781191774
Editeur : Oak Tree Press, 2015

Synopsis

Lean is about VALUE ... the creation, delivery and retention of value. In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as 'value', not the business. The most successful service businesses understand this very well and spend much time and effort working to better understand their customers and to meet their spoken needs and often unspoken wants. To understand how Lean concepts can be applied to a service business, you need to know a little about Lean Principles, Lean Rules, Lean Questions and Lean Tools. Read on ... LEAN SERVICE includes case studies showing how Lean Service has been applied in companies as diverse as Deutsche Post DHL, DirectSki.com, Grant Thornton, Irish Rail, Musgrave Group, Openet, Parker Advertising and Thornton Partners.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Oak Tree Press
Date d'édition
2015
Langue
anglais
ISBN 10 
1781191778
ISBN 13 
9781781191774
Reliure
Broché
Nombre de pages
258
Coordonnées du fabricant
non disponible
Personne responsable
non disponible