Star Quality Experience: The Hotelier's Guide to Creating Memorable Guest Journeys - Couverture souple

Or, Monica

Couverture souple

ISBN 10 : 1781332029 ISBN 13 : 9781781332023

Editeur : Rethink Press Limited, 2016

Synopsis

To create memorable guest experiences, as a hospitality professional you need to put yourself in your guests’ shoes. Go on a journey with a difference, as you explore what the hotelier in the know does before even meeting their guest, the touch points during their guests stay, and what happens after their guest leaves. This book will give you the tools you need to make this a reality. • Find out what you need to do to ensure your guests book with you • Work out how much you really know about your guests • Gain insights from esteemed hoteliers on how they make their guest experiences memorable • Get your guests to rave about you • Follow through and implement the top tips to keep your guests coming back The information in this book will set you apart from your competition. It will equip you with all you need to know to ensure you take every one of your guests on a journey they will remember…

A propos du livre

À propos de l'auteur

As the founder of the Star Quality Hospitality Consultancy, Monica Or is passionate about unlocking the potential of hospitality businesses by creating memorable guest experiences. Monica regularly writes for Hotel Industry Magazine as their industry expert and has been featured in The Caterer, Hospitality and Boutique Hotelier Magazines. She has spoken at hotel conferences in the UK and internationally.

Détails de l'édition

• Éditeur: Rethink Press Limited
• Date d'édition: 2016
• Langue: anglais
• ISBN 10: 1781332029
• ISBN 13: 9781781332023
• Reliure: Broché
• Nombre de pages: 158
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible