Five Star Formula: Create Incredible Guest Experiences That Lead To Five Star Reviews And An Award Winning Hospitality Business - Couverture souple

Zarine, Joy

Couverture souple

ISBN 10 : 1781332592 ISBN 13 : 9781781332597

Editeur : Rethink Press, 2017

Synopsis

How would it feel to always be fully booked with happy guests who love what you do in your restaurant, bar or hotel? For five star businesses this is a daily reality. Their businesses create raving fans, receive five star reviews, win awards and have employees who are dedicated to the prosperity and future of the business. With numerous success stories, hospitality and guest experience expert Joy Zarine understands how to transform hospitality venues and empower them to brand, scale, be profitable and win awards. This book shows you how to transform your business and build a highly successful, restaurant, bar or hotel that both your guests and employees feel passionate about. When you read The Five Star Formula you will gain a deeper understanding of the vital ingredients of success: * Clarity – understanding where your business is now and creating a clear vision of the business you want to build * Culture – creating a culture that attracts and rewards passionate and dedicated employees * Customer – identifying and appealing to the ideal guests your business needs to succeed * Creativity – finding your unique offering so you can stand out from the competition and make your mark * Commendations – winning awards for your business and enjoying the benefits of award-winning status for years to come. If you want to build a profitable, scalable and exceptional business while transforming your guest experiences you need to read this book.

A propos du livre

À propos de l?auteur

Joy Zarine is a hospitality and marketing consultant from London, UK. For over fifteen years she has worked with industry leaders to create and market profitable and award-winning brands. From humble bartending beginnings in her teens, Joy has gone on to help launch UK-wide brands and create her own marketing and experience consultancy to support hospitality businesses, especially cocktail bars, gastro pubs and restaurants. Her passion lies in helping her clients to create incredible guest experiences and build award-winning businesses. Learn more at www.joyzarine.com

Détails de l'édition

• Éditeur: Rethink Press
• Date d'édition: 2017
• Langue: anglais
• ISBN 10: 1781332592
• ISBN 13: 9781781332597
• Reliure: Broché
• Nombre de pages: 180
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible