Mistreatment in Organizations - Couverture rigide

Couverture rigide

ISBN 10 : 1785601172 ISBN 13 : 9781785601170

Editeur : Emerald Group Publishing Limited, 2015

Synopsis

Volume 13 of Research in Occupational Stress and Well Being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism.

A propos du livre

Présentation de l'éditeur

The objective of this series is to promote theory and research in the increasingly growing area of occupational stress, health and well being, and in the process, to bring together and showcase the work of the best researchers and theorists who contribute to this area. Volume 13 of Research in Occupational Stress and Well Being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism. We consider mistreatment to be a 'workplace stressor' which has been linked to higher emotional burnout, withdrawal behaviors such as tardiness and absenteeism, and lower customer service performance. This is just one example of how mistreatment can affect employees negatively. The topic of this volume, Mistreatment in Organizations, is sure to attract the attention of researchers around the globe.

Détails de l'édition

• Éditeur: Emerald Group Publishing Limited
• Date d'édition: 2015
• Langue: anglais
• ISBN 10: 1785601172
• ISBN 13: 9781785601170
• Reliure: Relié
• Nombre de pages: 288
• Éditeur: Perrewé Pamela L., Halbesleben Jonathon R. B., Rosen Christopher C.
• Coordonnées du fabricant: non disponible
• Personne responsable: GPSR Kontakt; gpsr@libri.de; ; Europaallee 1; Bad Hersfeld; 36244; Allemagne