Mastering ServiceNow - Second Edition: Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version - Couverture souple

Wood, Consultant Physician Martin

Couverture souple

ISBN 10 : 1786465957 ISBN 13 : 9781786465955

Editeur : Packt Publishing, 2016

A propos du livre

Présentation de l'éditeur

Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version

About This Book

• Give your ServiceNow Helsinki implementation a powerful kick-start by understanding the deep capabilities of the platform
• Learn by doing with an extended, comprehensive example, creating a feature-rich, secure and automated application from the ground up
• Interact with your whole organization by integrating with REST web services and build a custom Service Portal interface

Who This Book Is For

This book is for advanced ServiceNow System Administrators and developers who would like to gain greater control of ServiceNow and its architecture. The book expects you to be new to ServiceNow, but have a good grounding in internet and computing technologies, like HTML, JSON, REST and database systems. Readers should be especially familiar with JavaScript, and be keen to extend and alter the platform. With this book, you will be able to develop a new application for your company.

What You Will Learn

• Build custom scoped applications that access the full ServiceNow API
• Build a modern, responsive self-service interface with Service Portal
• Design feature-rich, responsive, automated workflow systems
• Design powerful data-driven applications
• Control information flow and apply business logic with Business Rules
• Write efficient and effective client-side JavaScript
• Learn how to authenticate and secure Web Services
• Integrate and exchange data with people and systems
• Create and secure your systems with proper access control

In Detail

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done.

The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you'll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You'll then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal.

By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer.

Style and approach

Explore how to implement business logic and automated workflows and write effective code by flexible choices for client-side scripting.

Table of Contents

1. ServiceNow Foundations
2. Developing Custom Applications
3. Server-Side Control
4. Client-Side Interaction
5. Getting Things Done with Tasks
6. Events, Notifications & Reporting
7. Exchanging Data - Import Sets, Web Services & other Integrations
8. Securing Applications & Data
9. Diagnosing ServiceNow
10. Packaging with Applications, Update Sets & Upgrades
11. Making ServiceNow Beautiful with Service Portal & Custom Interfaces

Présentation de l'éditeur

Key Features

• Give your organization a powerful kick-start of ServiceNow implementation by quickly acquiring key capabilities of ServiceNow,
• Learn by practicing examples and build feature-rich and automated workflow systems; automate and orchestrate your IT environment,
• Take control of your entire organization and master ServiceNow quickly and efficiently, and build secure systems with sophisticated control systems

Book Description

ServiceNow is a SaaS application that provides workflow forms based applications. It is an ideal platform for creating enterprise level applications giving requesters and fulfillers better visibility and access to a process. ServiceNow based applications often replace email messages by providing a way to submit work to be done, such as marketing requests, asking for new equipment to be procured, or logistics or maintenance tickets.

The book steps through the main aspects of the ServiceNow platform, working from the ground up. It starts by listing the core concepts of ServiceNow and building customize applications that can be managed on the ServiceNow app store. To add business logic and control data, and, interactivity to user interaction, you will be shown how the Server-side Control and Client-side Interaction works. You will then learn more about Tasks, Service Management, Events, Notifications, and Reporting activities in ServiceNow. The book will then focus on using web services and other mechanisms for integrating ServiceNow with other systems. Furthermore, you will get to know how to secure applications and data, and, understand how ServiceNow does logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere. If you wish to create an alternative simple interface, then explore the ways to make ServiceNow beautiful using CMS and Jelly and the Service Portal.

By the end of the book, you will be an expert ServiceNow System Administrator, or a developer with a complete knowledge on how the platform works.

What you will learn

• Build custom applications and manage them on the ServiceNow app store
• Understand the concept of Tasks and Service Management in ServiceNow
• Design feature-rich, responsive, automated workflow systems
• Design powerful data-driven applications
• Control information flow and apply business logic with Business Rules
• Write efficient and effective client-side JavaScript
• Learn how to authenticate and secure Web Services
• Integrate and exchange data with people and systems
• Create and secure your systems with proper access control

Détails de l'édition

• Éditeur: Packt Publishing
• Date d'édition: 2016
• ISBN 10: 1786465957
• ISBN 13: 9781786465955
• Reliure: Broché
• Langue: anglais
• Numéro d'édition: 2
• Nombre de pages: 656