Synopsis
ITIL(R) 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.
ITIL(R) Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts.
Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:
This second edition has been updated to align with amendments to the ITIL(R) 4 Foundation syllabus, including:
Start preparing for your ITIL Foundation exam - order your copy today.
ITIL(R) is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
À propos de l?auteur
Claire Agutter is a service management trainer, consultant and author. In 2017 and 2018 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 thought leadership award. Claire is the host of the popular ITSM Crowd hangouts, and Chief Architect for VeriSM. Claire is the director of ITSM Zone, which provides online IT service management training, and Scopism, a content and consulting organisation.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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Itil Foundation Essentials - Itil : The Ultimate Revision Guide
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ITIL(R) Foundation Essentials ITIL 4 Edition: The ultimate revision guide (Paperback or Softback)
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ISBN 13 : 9781787782136
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Itil Foundation Essentials - Itil : The Ultimate Revision Guide
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ISBN 10 : 1787782131
ISBN 13 : 9781787782136
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ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide
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ISBN 10 : 1787782131
ISBN 13 : 9781787782136
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Paperback. Etat : New. Second Edition. ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:Provides definitions of the key terms and concepts used in ITIL 4;Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; andExplains the key figures and diagrams in the ITIL syllabus.This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus, including:Replacing 'change control' with 'change enablement' throughout;The removal of 'IT' from the definition of a change; andUpdating definitions for customer, sponsor and user.Start preparing for your ITIL Foundation exam - order your copy today.ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. N° de réf. du vendeur LU-9781787782136
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ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide (Paperback)
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IT Governance Publishing, Ely, 2020
ISBN 10 : 1787782131
ISBN 13 : 9781787782136
Neuf
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Paperback. Etat : new. Paperback. ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.ITIL Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:Provides definitions of the key terms and concepts used in ITIL 4;Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; andExplains the key figures and diagrams in the ITIL syllabus.This second edition has been updated to align with amendments to the ITIL 4 Foundation syllabus, including:Replacing change control with change enablement throughout;The removal of IT from the definition of a change; andUpdating definitions for customer, sponsor and user.Start preparing for your ITIL Foundation exam order your copy today.ITIL is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. ITIL Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL 4 Foundation syllabus. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. N° de réf. du vendeur 9781787782136
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ITIL(R) Foundation Essentials ITIL 4 Edition: The ultimate revision guide
Edité par
Itgp, 2020
ISBN 10 : 1787782131
ISBN 13 : 9781787782136
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Etat : good. A copy that has been read, remains in good condition. All pages are intact, and the cover is intact. The spine and cover show signs of wear. Pages can include notes and highlighting and show signs of wear, and the copy can include "From the library of" labels or previous owner inscriptions. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item for full refund. Ships via media mail. N° de réf. du vendeur OTV.1787782131.G
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ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide
Edité par
IT Governance Publishing, GB, 2020
ISBN 10 : 1787782131
ISBN 13 : 9781787782136
Neuf
Paperback
Vendeur : Rarewaves.com USA, London, LONDO, Royaume-Uni
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Paperback. Etat : New. Second Edition. ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:Provides definitions of the key terms and concepts used in ITIL 4;Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; andExplains the key figures and diagrams in the ITIL syllabus.This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus, including:Replacing 'change control' with 'change enablement' throughout;The removal of 'IT' from the definition of a change; andUpdating definitions for customer, sponsor and user.Start preparing for your ITIL Foundation exam - order your copy today.ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. N° de réf. du vendeur LU-9781787782136
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