Articles liés à Service Operations Management: The Total Experience

Service Operations Management: The Total Experience - Couverture souple

Parker, David W.

 
9781788115957: Service Operations Management: The Total Experience
Couverture souple
ISBN 10 : 1788115953 ISBN 13 : 9781788115957
Editeur : Edward Elgar Publishing Ltd, 2018

Synopsis

Building on the foundations of the first edition, this comprehensive textbook remains a vital tool for postgraduate students seeking to understand the principles of service operations management, and for undergraduate students specializing in hospitality, tourism and public sector management.

With services accounting for 70 percent of employment and growth in our economy, this textbook explains what is needed to ensure the most efficient and effective service operations are delivered. Covering not-for-profit agencies, charities, Non-Governmental Organisations (NGOs) and utilities alongside finance, healthcare and commercial companies, this guide explores the essentials of service operations management with its innovative approach to delivering customers' imperatives in services.

Written in a clear and accessible manner this updated second edition:

  • takes an increased international perspective on service operations
  • is updated to reflect the most significant changes in service operations management, and to provide enhanced coverage of areas touched on in the first edition
  • includes new and updated international case studies in each chapter, ideal for use in the classroom, reflecting the increased globalisation of service operations, with internationalising updates to include content suitable for a global audience
  • covers mobile technology and presents the author's own research embracing big data analytics and neurolinguistics in building customer service systems
  • expands coverage of process-reengineering and service flows, business process assessments, and developing economies.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

David W. Parker, University of Queensland Business School, Australia

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Edward Elgar Publishing Ltd
Date d'édition
2018
Langue
anglais
ISBN 10 
1788115953
ISBN 13 
9781788115957
Reliure
Broché
Numéro d'édition
2
Nombre de pages
608
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9781788115933: Service Operations Management: The Total Experience

Edition présentée

ISBN 10 :  1788115937 ISBN 13 :  9781788115933
Editeur : Edward Elgar Publishing Ltd, 2018
Couverture rigide