Delivering Itsm for Business Maturity: A Practical Framework - Couverture souple

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Weed-schertzer, Beverly

 
9781789732542: Delivering Itsm for Business Maturity: A Practical Framework
Couverture souple
ISBN 10 : 1789732549 ISBN 13 : 9781789732542
Editeur : Emerald Publishing Limited, 2019

Synopsis

IT Service Management (ITSM) is an imperative part of achieving business maturity. Excellence in ITSM has previously been thought of only in terms of quality, customer satisfaction, and reduced costs – or, in other words, casting ITSM as only for technical units and not as part of the larger picture of business maturity. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to build a layered operating model.

Delivering ITSM for Business Maturity: A Practical Framework helps business leaders and corporate thinkers navigate their way to a successful and high performing ITSM model. Using an original combination of yoga science and service management principles, Weed-Schertzer offers business professionals a way of taking back control of their ITSM program, and helps with innovation for those starting a new one.
For anyone in the information technologies profession, or for managers of IT professionals, this book is an unmissable guide to creating a strong, forward-thinking foundation for ITSM processes.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

Beverly Weed-Schertzer is a business technology leader specializing in ITSM, IT Governance, Organizational Transformation, and Quality Assurance. She is the creator of The Art Of Practicing Yoga in ITSM(c) and leads Executive ITSM Consultancy at Edify IT, LLC., a company she founded in 2009. Beverly Weed-Schertzer is a qualified master in ITSM holding certifications in ITIL, delivering successful real world adoptions in service management across the business.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Emerald Publishing Limited
Date d'édition
2019
Langue
anglais
ISBN 10 
1789732549
ISBN 13 
9781789732542
Reliure
Broché
Nombre de pages
183
Coordonnées du fabricant
Buchpark GmbH
https://www.buchpark.de

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Trebbin
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