The Witch Doctor's Guide To ServiceNow: Knowledge is around to be shared, not to be forgotten - Couverture souple

Lundqvist, Göran Witch Doctor

 
9781794626317: The Witch Doctor's Guide To ServiceNow: Knowledge is around to be shared, not to be forgotten
Couverture souple
ISBN 10 : 179462631X ISBN 13 : 9781794626317
Editeur : Independently published, 2019

Synopsis

ServiceNow has grown gigantic in the last years and have taken the leading role as the Enterprise Service Management system for the future. As the users have grown exponentially, the system has added a massive number of functionalities and only the imagination of its users sets the limit. The Witch Doctor's guide to ServiceNow is written to share the knowledge and best practices that the author Göran Lundqvist has collected over the years working with ServiceNow. Starting out as a customer and then moving over to work for a ServiceNow partner have given him insights and knowledge from both sides of the spectrum. It’s knowledge from a vast number of hours in the community, learning and helping others together with creating videos and blog posts that make the foundation of this book. It might be a cliché, but the book is written in the theme of what he would say to himself if he could travel back in time to mentor himself when he started out with ServiceNow. All the small things and errors that you make on your journey in ServiceNow, both as a newbie and expert, this book contains knowledge for everyone.This book has been written and validated for the Madrid Release.Things you will learn:•Tables that you didn’t know exist and the benefits from using them.•What to think about when you start creating your own tables and applications.•What is created first, the Request or the Request Items.•How to avoid performance issues in your Server-side code.•How to extend Baseline Script Includes and modify the functionality inside them.•How to use Flow Actions outside of a flow just like any Script Include.•How Agent Workspace works and what are the pros and cons.•How to setup mandatory notifications and how weight really works.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

ServiceNow has grown gigantic in the last years and have taken the leading role as the Enterprise Service Management system for the future. As the users have grown exponentially, the system has added a massive number of functionalities and only the imagination of its users sets the limit. The Witch Doctor's guide to ServiceNow is written to share the knowledge and best practices that the author Göran Lundqvist has collected over the years working with ServiceNow. Starting out as a customer and then moving over to work for a ServiceNow partner have given him insights and knowledge from both sides of the spectrum. It’s knowledge from a vast number of hours in the community, learning and helping others together with creating videos and blog posts that make the foundation of this book. It might be a cliché, but the book is written in the theme of what he would say to himself if he could travel back in time to mentor himself when he started out with ServiceNow. All the small things and errors that you make on your journey in ServiceNow, both as a newbie and expert, this book contains knowledge for everyone.This book has been written and validated for the Madrid Release.Things you will learn:·Tables that you didn’t know exist and the benefits from using them.·What to think about when you start creating your own tables and applications.·What is created first, the Request or the Request Items.·How to avoid performance issues in your Server-side code.·How to extend Baseline Script Includes and modify the functionality inside them.·How to use Flow Actions outside of a flow just like any Script Include.·How Agent Workspace works and what are the pros and cons.·How to setup mandatory notifications and how weight really works.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Independently published
Date d'édition
2019
Langue
anglais
ISBN 10 
179462631X
ISBN 13 
9781794626317
Reliure
Broché
Nombre de pages
238
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
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