Enable Better Service: A Customer Service Contact Center Story of Breaking Away from the Norm Through Creativity, Technology and Innovation. - Couverture souple

Cosseboom, Aarde

 
9781798035818: Enable Better Service: A Customer Service Contact Center Story of Breaking Away from the Norm Through Creativity, Technology and Innovation.
Couverture souple
ISBN 10 : 1798035812 ISBN 13 : 9781798035818
Editeur : Independently published, 2019

Synopsis

Not everyone looks forward to calling a contact center. Most people don't pick up the phone and smile from ear to ear in anticipation for that "press 1 for..." and "average wait time is 2 minutes." Contact Centers are complex and often an afterthought for many companies. This is especially apparent for companies that grow quickly and are in the most need of an efficient way to answer customer's questions. This book will lay out the steps to combat this misconception and turn your contact center into a well-oiled machine that can also save on the bottom line.In Enable Better Service, Aarde Cosseboom, shows you how to transform your customer service team into a high performing function of your thriving business. Together we can develop the future of contact centers by leveraging people, process, and product methodologies. Changing mediocre experiences into extraordinary ones and developing long lasting raving fans. In this book you will find technology strategies, how to select and engage with partners, and how to recruit and maintain high level talent on your team.

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Éditeur
Independently published
Date d'édition
2019
Langue
anglais
ISBN 10 
1798035812
ISBN 13 
9781798035818
Reliure
Broché
Nombre de pages
307
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
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