If Design is about forming materials, then what are the materials of Service Design? In this ground-breaking book, Johan Blomkvist, Simon Clatworthy and Stefan Holmlid explore this question by establishing a discourse around the materials of service design, discussing materials as a means to study what service design is and could be.
Exploring the contours and foundations of the field, this innovative book redefines the material and opens with an investigation of how service has been understood as a material in design. With insights from expert practitioners in the field, chapters then examine a vast library of materials, including social structures, touch-points, thinking, culture, time, organisations, conversations, data, human bodies and more. Making sense of this material mix, the book delves into the material of the immaterial and displays the diversified and expansive field of service design today. In doing so, it forms a starting point to go beyond reductionist ideas of the material-immaterial dichotomy and makes room for new constructivist perspectives.
Contributing to the development of education within service design, this insightful book will be invaluable for practitioners and course leaders looking to navigate a new path to service design. Founded in design as a knowledge intensive practice, it will also be transformative for the research of students and scholars of marketing, service design, design theory, and innovation studies.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Johan Blomkvist, Assistant Professor in Design, Department of Computer and Information Science (IDA), Linköping University, Sweden, Simon Clatworthy, Professor in Design, Institute of Design, The Oslo School of Architecture and Design, Norway and Stefan Holmlid, Professor in Design, IDA, Linköping University, Sweden
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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