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See, Smile, Say Hello: Build Trust, Create Loyalty, Deliver Outstanding Service - Couverture souple

Heppell, Michael

 
9781838161323: See, Smile, Say Hello: Build Trust, Create Loyalty, Deliver Outstanding Service
Couverture souple
ISBN 10 : 1838161325 ISBN 13 : 9781838161323
Editeur : Gloop Books, 2025

Synopsis

If you want more clients, repeat business, better reviews:

Start Seeing your customers as individuals
Start Smiling to make emotional connections
Start Saying Hello to communicate brilliantly

Exceptional service isn’t about gimmicks. It’s about human connection. In See, Smile, Say Hello, Michael Heppell shows you exactly how to master it.

50 easy to read, impactful chapters in 3 main sections.

See
Powerful tools and ideas to help you see your customers as individuals
Make them feel valued, not processed
Keep them in sight, never miss an opportunity and make every interaction count

Smile
Designed to help you create emotional connections
Happy customers come back, spend more and WANT to connect
Discover the secrets to making deposits in your customer's emotional bank accounts

Say Hello
Focus on communication and how to stand out
In a world full of noise, be the one people hear
From smart use of AI, to authentic handwritten notes, it's never been more important to communicate with your customers

Do one and you'll make a difference
Do two and you'll make an impact
Do all three and you'll make a fortune

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À propos de l'auteur

Michael Heppell is the International Best-Selling author of 9 books. His personal development and business books have been published in 29 languages and are available in over 80 countries. Michael is a popular keynote speaker who's been described as one of the top three professional speakers in the world. As a coach, he's helped everyone from TV presenters to Prem¬iership footballers, new authors to seasoned professionals. www.MichaelHeppell.com

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Gloop Books
Date d'édition
2025
Langue
anglais
ISBN 10 
1838161325
ISBN 13 
9781838161323
Reliure
Broché
Nombre de pages
244
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
https://www.amazon.fr/hz/contact-us

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