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Sustainable Hospitality Management: Designing Meaningful Encounters with Talent and Technology - Couverture rigide

Livre 16 sur 24: Advanced Series in Management
 
9781839092664: Sustainable Hospitality Management: Designing Meaningful Encounters with Talent and Technology
Couverture rigide
ISBN 10 : 1839092661 ISBN 13 : 9781839092664
Editeur : Emerald Publishing Limited, 2020

Synopsis

Sustainable Hospitality Management: Designing Meaningful Encounters with Talent and Technology will generate international debate in the research and practice of hospitality management. It considers how the sector can and should innovate to respond to challenges such as talent scarcity, the growing ecological footprint, and technological developments.


Volume 24 of Advanced Series in Management explores topics at the very heart of hospitality, by looking at meaningful encounters: positive, welcoming, genuinely service-oriented interactions between humans, and the role of technology in creating or improving these encounters.

Human talent is essential to excellent service delivery and guest experience provision. It is also essential in the design and monitoring of technology-enabled guest or customer experience. Technology may be the service facilitator or it may be an experience enhancer. In today’s globalizing platform economy, hospitality services are established most dominantly via technology-enabled platforms or networks. At the human interaction level, technology can deliver, support or intensify the hospitality experience.
This volume is essential for researchers and students interested in the hospitality sector and the role of technology in creating a sustainable hospitality sector.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

Dr. Huub Ruël is professor of Global Talent Management & International Business at Hotelschool The Hague, The Netherlands and research affiliate at the University of Twente.


Dr. Angelique Lombarts is Professor in Hospitality, Happiness & Care at Hotelschool The Hague, The Netherlands.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Emerald Publishing Limited
Date d'édition
2020
Langue
anglais
ISBN 10 
1839092661
ISBN 13 
9781839092664
Reliure
Relié
Nombre de pages
193
Éditeur
Ruel Huub, Lombarts Angelique
Coordonnées du fabricant
Easy Access System Europe Oü, 16879218
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