Customer Development of Effective Performance Indicators in Local and State Level Public Administration - Couverture rigide

Schulz, Rebekah; Sense, Andrew; Pepper, Matthew

 
9781839821493: Customer Development of Effective Performance Indicators in Local and State Level Public Administration
Couverture rigide
ISBN 10 : 1839821493 ISBN 13 : 9781839821493
Editeur : Emerald Publishing Limited, 2021

Synopsis

As communities demand more transparency and involvement in community affairs, local public administrators and government authorities are seeking new ways to meet those needs. A fundamental way to bridge community needs with authority's actions is through the customer-oriented development of Performance Indicators (PI). However, this is often not a core focal point and as a result, performance indicators are often output and not impact focused, and thus can lack relevance and utility.
Addressing this gap in academic and practical knowledge, Customer Development of Effective Performance Indicators in Local and State Level Public Administration presents a structured process to enable public organisations and their communities to jointly develop performance indicators for public organisation's operations, and enabling communities to determine key performance indicators that are both highly relevant and contextually useful.
Grounded in quality management principles, the book encourages community members to participate in practical co-production, promotes mutual learning and joint ownership, fosters relationship building between diverse customer groups, and inspires open conversations regarding local government operations.
This book provides ground breaking insights for public administrators at all levels, as well community leaders, and scholars of business, public administration, and social responsibility.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

Rebekah Schulz is the Director of Community and Culture at a large local government organisation in the state of NSW, Australia.
Andrew Sense is an Associate Professor within the Faculty of Business at the University of Wollongong, Australia.
Matthew Pepper is a Senior Lecturer within the Faculty of Business at the University of Wollongong, Australia.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Emerald Publishing Limited
Date d'édition
2021
Langue
anglais
ISBN 10 
1839821493
ISBN 13 
9781839821493
Reliure
Relié
Nombre de pages
144
Coordonnées du fabricant
non disponible
Personne responsable
non disponible